Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages shipped from our UK warehouse dispatched via Royal Mail, from US warehouse, they are shipped through USPS and packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||Up to 15 Business days
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven't received tracking info within five days, don't hesitate to get in touch with us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than five business days ago and there is still no information on your tracking number, please get in touch with us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, don't hesitate to get in touch with us, and we will do our best to help you out.
Refunds & returns policy
You can cancel all orders until they are shipped. If your order has been paid and you need to change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, you can no longer cancel it.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of rbjewellery.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This is so beautiful, now I am getting the matching ring too.
Very beautiful bracelet
Delivered quickly .. Same as the picture .. Very beautiful
All Super!! Very beautiful bracelet
As in the photo
The goods is according to the description
wow…. very nice brand. look very expensive too.
I ordered together with the ring in the same style, in width 8mm in color “gold”. On the wrist about 15 cm is too big, a little dangle. Executed without defects, on the road was tracked. Packing is good.
Very happy with the product meets my expectations
Заказ пришёл быстро. Товар и качество товара соответствует описанию и картинке продавца. Заказываю не в первый раз мне нравится этот магазин могу рекомендовать всем. Спасибо продавцу и процветание магазину. Буду заказывать ещё. Спасибо.
Such as the picture recommend
Owl meets the request
Beautiful bright bracelet. Especially winning looks with the rope included.
It looks elegant. Good qulity.
Cool, quickly delivered
Just like it’s in the picture
my favourite looks just like the picture
I liked the bracelet very much, it was made well. But I have a very small wrist, the bracelet is bigger. But not trouble
Ok for the price point!
Cudo, hard, elegant looks ekskluzywnie Pretty big for łapkę 20 cm wzwyż
it’s a bit big, but its a nice bracelet
All as in the descriptions