Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages shipped from our UK warehouse dispatched via Royal Mail, from US warehouse, they are shipped through USPS and packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United Kingdom |
Up to 15 Business days |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven't received tracking info within five days, don't hesitate to get in touch with us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than five business days ago and there is still no information on your tracking number, please get in touch with us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, don't hesitate to get in touch with us, and we will do our best to help you out.
Refunds & returns policy
Order cancellation
You can cancel all orders until they are shipped. If your order has been paid and you need to change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, you can no longer cancel it.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of rbjewellery.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
M***y –
Perfect product
B***v –
Normal delivery – less than a month. Very beautiful and good workmanship.
D***a –
Super, beautiful bracelet, thank you
Customer –
Брза delivery izglezhda good
F***e –
Très bien
R***I –
cool
M***z –
Beautiful
B***v –
Normal bracelet for such a ridiculous price, the product is satisfied. Packed perfectly. It is a pity our post failed, while it came, probably all kazakhstan searched in search of me. Not tracked on arrival in kazakhstan. In general, almost 1.5 months went to the city of aktau. But he did.
G***b –
Great bracelet
S***e –
It’s just a little to big for my hand but it’s just like the picture. Ps I have a very skinny wrist so that’s probably why.
Customer –
Small 8mm beat
Customer –
Cool blasslet
V***o –
Very accurate. Bright and nice
D***N –
I like it very much. He came in about a month. Teşekkürler
Customer –
Al-think than cursors Buddhist bracelet equal
M***l –
Very good bracelets
A***a –
Excellent
D***n –
27 days to spain
G***s –
Well sits on the hand, looks great.
P***p –
The bracelet was not delivered.
J***s –
Interesting the product, well done. I like it!
I***v –
Bracelet cool, i liked it!!! Came quickly, threw in a box, in size perfectly, on a not wide man’s wrist.
P***s –
Super good !!!
K***e –
Arrived in 50 days to Latvia. Quite large for skinny hand.
T***n –
Anyway!
F***j –
Very well the black is matte.
Y***h –
Mozhna Brati, good
M***r –
i was about to actually open a dispute today loo but nah they came in a bit late but yeah. they products are amazing and i really like them thanks
R***a –
Norms
N***a –
Same as in the photo. It took about 25 days to arrive in Spain. Very satisfied
C***s –
Received in 15 days
J***o –
Wonderful bracelet! As i wanted, not on an elastic band. I liked it very much! And the size is what you need. Thank You
J***o –
VME OK but went very long 3 months
M***a –
нормальный браслет, шёл долго
J***o –
There’s great!
Customer –
Very accurate and well packed, i love it !!
Customer –
very nice, fits well, looks exactly like on photo
T***B –
smaller than I thought! just arrived
E***v –
Очень классный браслет, жаль что я его через неделю потерял в озере. Буду заказывать ещё , это точно. Всем советую
R***S –
пойдет
N***a –
Смотрится интересно) муж носит вместе с другими браслетами с чёрными камнями. Получается интересное сочетание. Действительно дерево и камни. Качество хорошее. Единственное, что на руку мужа пришлось убрать пару бусинок вручную, чтобы крепко сидел, а не свободно болтался. На женской руке сидит сильно свободно даже укорочённый вариант. Браслет пришёл быстрее срока доставки. Очень оперативно!
S***o –
a great bracelet!
S***v –
Fire
S***k –
I am going to wear this with every outfit. They are unisex meaning my boyfriend can wear them as well. Follow me on Instagram for more pictures and feedback, at: saida_cooke.
S***u –
I like it pretty good it came in 20 days but it was a little big.
T***e –
Nice bracelets…many thanks!
A***o –
Topchik
K***l –
Same as the picture
E***e –
Угодили! Спасибо огромное за быструю доставку и качество товара!
Customer –
Excellent
M***y –
Verry good. Bracelet is from real wood! I’m satisfacked.
S***A –
Nice
1***r –
Bracelet is normal, only beads are small
T***a –
Fast delivery, great product for this money. 🙂 I am very satisfied. 🙂
S***v –
Surprisingly very quickly came, everything suits, corresponds
T***z –
Very pretty the bracelet, it fits perfectly as it adjusts to being elastic.
D***o –
As the image shows, it took about a month.
L***A –
Exelent product according to description one month to arrive recommended
A***v –
Норм), правда шёл долго конечно…
Customer –
Very nice, not cheap. Fast enough delivery
G***n –
Super
M***a –
Awesome!
F***r –
Product is as pictured fast shipping guaranteed delivery thanks
Customer –
Just like the description. Pretty perfect. Delivery time respected
I***a –
Czekałam month for shipment. All according to the description, very nice bracelet. Recommend salesman. 🙂
Customer –
The product is nice but not even in this 5₺ lik product no zart tax no zurt tax under the name of zurt tax since our government has started the tax cut even 11₺ tax from this product. So the ptt si of my code that doesn’t bring the ordered product to my foot is now ringing the doorbell of my door without waiting for my product for the tribute. Damn, son of a bitch, the builders didn’t bring a product I made from this site to my door, leaving it in the invoice box outside the building door. Last year, 2018 Black Friday, when I ordered any product that didn’t bring to my house, ptt comes running to pay off, and they’re working cash, and they don’t take it on the card. Your tax. We bought the product a month later, the news went up. Yav ebenin cunts are waiting for me to shop for a raise.
K***k –
Lovely bracelet, looks very solid
Y***y –
Normal bracelet thank you
Customer –
Pretty bracelet Fast shipping between 10 to 15 days. Happy I hope who will please our friends
T***n –
To small
S***a –
I like good bracelets. Well packed. For 21 days delivered to baku
F***r –
Nice bracelet. Nice rhinestones, but not a real turquoise. Size is big. Needed to put away 4 beads