Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages shipped from our UK warehouse dispatched via Royal Mail, from US warehouse, they are shipped through USPS and packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United Kingdom |
Up to 15 Business days |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven't received tracking info within five days, don't hesitate to get in touch with us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than five business days ago and there is still no information on your tracking number, please get in touch with us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, don't hesitate to get in touch with us, and we will do our best to help you out.
Refunds & returns policy
Order cancellation
You can cancel all orders until they are shipped. If your order has been paid and you need to change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, you can no longer cancel it.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of rbjewellery.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
The ring is very beautiful, but it’s too big for my fingers (
A***m –
I like it , fit ok
A***y –
Perfectly packed, corresponds to the description
I***c –
Very fast shipping
R***č –
Good
F***l –
Ok
B***r –
Great! Seller recommend!)
J***y –
ok
E***v –
Well oooooochen long delivery. 70 days. The ring is nothing, but it scratches quickly.
J***z –
Very good product
Customer –
The goods are excellent but mixed size
D***k –
It is good, size perfect
Customer –
ok
M***v –
It’s been four months! But the ring is satisfied, the size matches, i’m afraid to quickly scratch, keep in mind.
V***a –
Dispute barely closed the money returned
K***v –
Good ring, order a second time, but very long shipping, more than 3 months 🙁
N***v –
Normal ring, nice
R***s –
Beautiful
V***i –
OK
P***a –
кольцо как на картинке, пришло быстро
L***o –
It came very quickly, literally in 2 weeks. I do not take it for the first time. The ring is cool, pleasant to the touch
I***G –
Good ring for your money
R***r –
Good ring, but the paint begins to fade a little, under it video metal
B***s –
Perfect!
А***а –
I ordered a Pinky, the village is good, does not hang out and does not press. Advise.
B***o –
This is the third time I’m buying this. I love it so much
S***y –
Great ring for your price! Does not dye the skin
A***r –
Class!
D***S –
Not as black as the picture, the color is more gray
E***a –
Until the ring reached the legitimate owner, I can not say whether the size approached, or not, but on all grounds-Yes Kolechko krosivoe, I put laik But I thought it would be pure black, and it’s metallic slightly colored It came oooooch quickly, but here there was a paid delivery)
M***t –
Good rings but with sizes again. I will still order until I get into the Apple
E***i –
It came a little more but I’m happy
С***н –
Excellent ring sits like a fly
M***n –
Cool looking, btw, size 12 is for a really BIIIG finger
N***n –
Is perfect
Customer –
Thank you!
C***r –
Very good ring! It came in less than 2 weeks, although they wrote an approximate time of 2 months. Sits on the hand well, the main thing is to choose the right size
S***v –
Slightly more than necessary and so OK
B***r –
Excellent
R***r –
No size table
J***v –
Padasol Clas size
M***l –
Good product. Came in 2 weeks!
A***o –
Rings are very good, pleasant to the touch, went for a long time, but acceptable
V***v –
Recommend
B***r –
Great. Ordered another size.
M***v –
Corresponds to the description, delivery is fast. Thank you!