Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages shipped from our UK warehouse dispatched via Royal Mail, from US warehouse, they are shipped through USPS and packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United Kingdom |
Up to 15 Business days |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven't received tracking info within five days, don't hesitate to get in touch with us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than five business days ago and there is still no information on your tracking number, please get in touch with us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, don't hesitate to get in touch with us, and we will do our best to help you out.
Refunds & returns policy
Order cancellation
You can cancel all orders until they are shipped. If your order has been paid and you need to change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, you can no longer cancel it.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of rbjewellery.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
V***a –
Beautiful chain, came fast! To Belgorod in two weeks.
Customer –
Классное украшение, мне понравилось
L***a –
Products is really good
E***a –
Cute chain, interesting weaving. I came to a couple of places chouououououououwu kocana, if you mess up,… I hope it doesn’t get dark.
5***r –
Damn girls, fire, take it! Quickly came
L***a –
I highly recommend it looks stylish.
T***a –
Everything is exactly like in the description. Did not regret, light, universal chain
L***r –
Great product, very fast delivery, highly appreciated
A***a –
Great chain! Massive, but not heavy. Description corresponds.
A***a –
This love at first sight delivery fast. To buy, definitely, I recommend!
R***r –
Beautiful decoration, light, came for less than a month, closes on the lock
Customer –
Great chain. Light and beautiful. Came for just over 2 weeks in Kiev.
I***a –
Great chain. Fast delivery, to Kiev in two weeks. Highly recommend!
A***a –
Too small, on the child’s neck
R***r –
I think waiting for it was worth it. She’s wonderful! I love very much
G***r –
The length of the entire chain is 49 cm, for such a price, I think it is definitely worth it. Seller and goods advise!
I***A –
I liked the decoration very much. Large, but light. Looks impressive)
O***o –
Cool, massive, but at the same time very light
G***o –
Really a great shopping, beautiful colors, big scene, as description even better, I have received many compliments!!!! Compratele…. I do I took 3 colors
A***a –
Очень классное колье!
E***a –
I liked it very much, I recommend
N***o –
I liked it, thank you.
Customer –
Super nice! Super cute! Purchased on 10-1-2022 received on 10-03-2022
V***r –
It came quickly
V***a –
It came quickly. Very light, almost weightless, but for 200 rubles is normal)
Customer –
Excellent choker, heavy, shiny, extremely cute… 40 + 7 cm. Liked!!. thank you ..
B***t –
Thank you beautiful
V***v –
Цепочка легкая,очень классная!
J***a –
Очень нравится
G***F –
Looks chic!
K***a –
Cheker’s under his throat. Very light alloy. Glitter is very shiny silver. It makes you feel cheap.
A***a –
A beautiful chain, but there are scratches, if you do not look around, you can not see. I think gilding over time will tear, I do not know how much is enough, but I will wear it with pleasure for now. Hope my feedback will be helpful
N***a –
I liked the set, it came in over 2 weeks, worth waiting for it))) very light, does not seem cheap! Advice! I took the kit and it’s more profitable! Class! Advice!
A***a –
Shipped in 2 days, delivery to Stavropol territory was 2 weeks. The track was tracked. The item is packed well, corresponds to the picture. The color is uniform, gold. They look massive, but the neck is not hard. There is no marriage. Very happy with the purchase. Seller and product recommend)))
T***a –
Delivery to Yekaterinburg for less than a month. Chain chic! Very well done! Looks expensive, the metal does not turn yellow. I recommend it to everyone! Very cool!
R***r –
Chain as in the pictures, beautiful, not heavy, came very quickly
*. –
Very beautiful necklace! It looks expensive. It’s not very heavy, it doesn’t pull around the neck. Clasp tight, Necklace length can be adjusted. Now, this jewelry is relevant! The price is nice, delivery not long. Recommend to order!