Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of rbjewellery.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
V***n –
I didn’t get the goods, but i got the money back. And it pleases.
L***d –
Very nice. fast delivery. I will shop with again in future.
L***s –
Very accurate. Looks more nice from closer. Great quality A++
N***e –
Beautiful ring hundred percent satisfied
V***o –
Bien
S***d –
Uncomfortable big size. but stone is very nice.
Customer –
A beautiful ring at a reasonable price.
B***d –
Magnifique
D***e –
good thanks
S***n –
Big, heavy, solid.
P***d –
I stay very perfect good product
J***a –
I have received the item. thanks
Customer –
Delivery OK and quality ok. Nickel!!
G***r –
Very nice
J***Z –
THXS, GREAT RING, RECCOMENDED
A***r –
Look beautiful.
L***E –
CONFORME
Y***n –
ok
M***n –
I love theses watches I will order again.
D***r –
very very very happy big thank’s
M***n –
Took 2 months
S***d –
good quality
Z***k –
Děkuji
M***i –
not recieved yet
Customer –
Absolutely wonderful!!! Deserves 10*!!! Perfect tone of gold, amazing stone, great manufacture, very solid ring I looooove it!!!!!!!!!!!!!!!!!!! Thanks!!!
Customer –
Size 10 is too big for me. But all that is my fault because I order it without knowing my size. After all it is beautiful, so I present it to my friend.
T***s –
It Took almost 60 days. Long. However the product is quality. Recommend.
G***C –
gold colour looks very cheap
K***n –
i like it
Customer –
Excellent article
O***z –
THXS GREAT RING, GREAT QUALITY RECOMMENDED…
T***d –
Many thanks.
C***l –
It was what i expected.
Customer –
wonderful ring. the stone is very nice. i am very happy.
N***p –
good quality….. fantastic.
U***n –
perfect