Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages shipped from our UK warehouse dispatched via Royal Mail, from US warehouse, they are shipped through USPS and packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United Kingdom |
Up to 15 Business days |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven't received tracking info within five days, don't hesitate to get in touch with us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than five business days ago and there is still no information on your tracking number, please get in touch with us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, don't hesitate to get in touch with us, and we will do our best to help you out.
Refunds & returns policy
Order cancellation
You can cancel all orders until they are shipped. If your order has been paid and you need to change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, you can no longer cancel it.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of rbjewellery.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
K***a –
Very beautiful and elegant, size 8 sat on the 17,5 is perfect. Recommend for purchase
S***o –
Very Nice, the size fits perfectly!
a***r –
I’m sorry I got the ring defective, the stone fell off the ring
a***r –
Definitely recommend this ring. the detail is perfect. a true knockoff of the original
Customer –
Quite different and elegant ring. Recommend!
Customer –
Too Beautiful but I made a total mistake and took a giant size kkkkkkk to trying to make a gambiarra
A***a –
I love it is. Excellent delivery
А***я –
The ring is beautiful, the size fits
s***r –
Very nice ring
S***n –
woww.more than amazing
Customer –
The ring is cool, but size 6 is big, for 16
N***a –
Ring fire! Size 6 corresponds to 16. Perfect.
А***а –
The ring looks very beautiful, like expensive jewelry, the Stone Shines. the delivery is fast, 10 days before the St. Petersburg in the five.
H***R –
I took two colors and no regret. It’s beautiful. I already ordered a first time but my order never arrived so I ordered a second time
ש***ן –
From the dead!!
T***a –
Cool stylish ring. Almost guessed right with the size, have to be worn on the index
1***r –
Very beautiful ring, about size 17
Customer –
Great ring. Size 7 fit on the middle finger
А***а –
It’s just a bomb!!! Girls, take it. Looks Noble!! I fit the size 16. Delivery to Kazan 9 days. In life looks even cooler than in the photo.
T***a –
Good. Fast Delivery
Q***w –
Ordered in size 8. As described.
4***r –
Ring bomb. And delivery to Astrakhan less than 2 weeks.
1***r –
The ring fit perfectly! My fingers are thick, I took the 8 Size fits well!
a***r –
Ring of extreme finesse, wonderful advice
E***l –
Very nice but small size.
d***r –
My daughter. I took away. Duge Garne, Raju)
J***r –
band is not silver but some kind of metal that bends.looks OK.lets see if it won’t get rusty quick
V***y –
I liked the ring, stylish and gentle. 10 to Russian 20 size, very slightly loose, but not critical!
P***h –
Very beautiful ring
S***r –
Already took such a gift to a friend, now I took myself
P***d –
Love the ring. A shy over the size of an 8.