Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages shipped from our UK warehouse dispatched via Royal Mail, from US warehouse, they are shipped through USPS and packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United Kingdom |
Up to 15 Business days |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven't received tracking info within five days, don't hesitate to get in touch with us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than five business days ago and there is still no information on your tracking number, please get in touch with us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, don't hesitate to get in touch with us, and we will do our best to help you out.
Refunds & returns policy
Order cancellation
You can cancel all orders until they are shipped. If your order has been paid and you need to change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, you can no longer cancel it.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of rbjewellery.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
K***r –
Прикольное колечко, мою посуду не снимая, не меняет цвет, не темнеет!
E***o –
Quite quickly came weeks for 2,5. Looks good, but the joints are visible. You can scroll them inside, but nevertheless they are. Fit well, not small
I***B –
Nice ring but I took size 6 and big (it slips)
M***i –
Very nice
Customer –
Nice joining places are obvious but it didn’t bother me
A***k –
Its ok thx, perfekt. Tökéletes Pont mint a képeken
К***а –
Excellent! For Russian 16, size 6 is a little too big. On the 16,5
c***r –
Perfect for scarf ring. Ordered largest size.
Customer –
thnks you..
y***r –
Cute Cute
J***r –
Shvidka delivery, it is normal to yakiste, I don’t go on my fingers, rozmir vidpovidai, normal material.
Customer –
Very nice the ring, I like it very much
E***e –
Beautiful and free blisteringly fast
Customer –
Everything is fine, it came quickly, did not quite understand how to put it on correctly, but it looks beautiful! The size took 6 to its size 16,5, the size is perfect
Customer –
5* Stunning!
M***a –
very nice
O***h –
The ring is awesome! I ‘ve been wearing it for a month. No!
F***s –
Very nice ring
Customer –
Garne kilce
Customer –
parfait
F***l –
jolie bague
Customer –
as described. hope it won’t rust. recommend.
A***y –
Cool ring, size fit, I’m very happy!)
Customer –
magnifique
m***h –
wooow
C***e –
Very good and beautiful. I want one more size I would have on my middle finger
Customer –
Good to size, buy a larger size is not necessary.
N***a –
The ring is great. Corresponds to the description. Recommend
S***k –
Perfect, thank you!
a***r –
Beautiful. Perfect Measure
Customer –
As described, will review again after using for a while
A***a –
Top ziet er goed uit Thanks!!!!!!
N***l –
Great product , thanks for your service!
Customer –
Goooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo. Ooooooo o oo o od
Y***a –
I quite like it
Customer –
Cette bague est sublime !!!! J’ai fait le teste de voir si elle devenait verte ou non au contact de l’eau + savon il s’est avéré que non !!! Je suis agréablement surprise!! Franchement je recommande et surtout n’oubliez pas de prendre une taille au-dessus les françaises, car si comme moi vous avez les doigts qui gonflent assez facilement n’hésitez pas !!! C’est sure que c’est une bague que je porterai tous les jours pour aller au travail 😉 (J’ai pris une taille 7 pour une taille 52 FR)
J***u –
Perfect thank you
E***s –
bonitos vienen a la medida que se pidió llegaron en tiempo estipulado
C***a –
The size perfectly approached. At 16,5 – 6. the ring is beautiful, light. Expectations have come true. Recommend.
E***a –
Pleasant ring, feminine
Customer –
It turned out to be large ((and so quite
U***a –
love it
Customer –
Too Beautiful and does not rust!!
Customer –
Excellent ring, as stated in the description. I did not wear it yet, it will climb or not it is not clear. I ordered the size 6, on my 16 size in size.
K***a –
i absolutely love it.