Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages shipped from our UK warehouse dispatched via Royal Mail, from US warehouse, they are shipped through USPS and packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United Kingdom |
Up to 15 Business days |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven't received tracking info within five days, don't hesitate to get in touch with us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than five business days ago and there is still no information on your tracking number, please get in touch with us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, don't hesitate to get in touch with us, and we will do our best to help you out.
Refunds & returns policy
Order cancellation
You can cancel all orders until they are shipped. If your order has been paid and you need to change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, you can no longer cancel it.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of rbjewellery.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
Everything perfect, the description is clear, it took two weeks to arrive I liked it very much
A***a –
Everything is super! As in the description! Delivery is very fast! I advise
G***r –
Excellent stainless steel for an adequate price
A***s –
Exact measurement and looks elegant
T***a –
As in the picture, steel will check more time
G***A –
Everything is super, in the Tula region in two weeks.
R***i –
very well done and nice looking
V***v –
Delivery 20 days to murmansk
M***m –
love it…very nice
G***i –
It is very good goods. I like it. Thank you.
J***t –
Everything is fine, i’m happy
K***k –
good
M***m –
I like everything
J***k –
Very nice!
A***n –
Very good.
K***v –
The bracelet looks great. In krasnoyarsk came for a month about
A***v –
Cool atp
Customer –
Very beautiful, all right!
K***v –
The bracelet looks great. Came quickly ordered the 13th of this month delivered today. Seller recommend
Customer –
Everything came quickly and the chain is just of excellent quality))) Thank you))
D***s –
very good bracelet, exactly as the pictures, nice and secure package
O***V –
A clear thing without a bazaar 5 ++++++ All successful purchases on ali
E***e –
Like Drawing class
R***s –
For his money will go. I thought it would be heavier, in fact alluminum.
R***t –
As pictured
Y***k –
Great bracelet!
T***a –
Month delivery, all super
V***d –
R
D***e –
Nice braclet. love it. looks great.
P***h –
Good
A***y –
very Good…tnx
R***v –
Bracelet norms
B***m –
Warmly recommend, looks really good.
Customer –
Tavar came fast. Recommend
O***v –
Alloy some… Light, very light. As not steel…
E***v –
Tepka funny i liked!! Quality fire!!!!! But on my pen did not take 21/11!!)
S***v –
Thank you very much! i recommend to everyone!
I***m –
All ok thank you
Ж***а –
Very nice bracelet, I hope to like my son. Thank you!!!!
V***n –
Sent quickly. The appearance is neat, but not sure that it is stainless steel, too light. just alloy some. the clasp is magnetized, the chain is not. 25 days in mariupol.
I***v –
Bracelet great
A***n –
Thank you very nice.
O***o –
Corresponds to the description. I recommend.
Y***V –
Everything would have nothing if the buckle was not opened easily, and then when you hook for clothes it is easy to unfasten!!!
A***v –
To Moscow there were three weeks, 21-22 cm in the butt on an adult.
R***r –
The bracelet did not come unfortunately, but the money returned, thank you
V***o –
The goods did not come, ali express returned the money
M***o –
The product is great, but for girls it’s too big, I will have to fix it to a smaller length. I recommend this supplier but first measure your wrist
V***v –
Goods received! Everything is fine!!! :))
T***t –
Thank you. Happy with the purchase. Tracked. He was on his way for 17 days. A year ago he took 10mm, so his son took it. Now took 7mm, we will not give to anyone…)))
E***a –
Excellent delivery fast
S***n –
Good product
O***a –
Came for 2 weeks in the perm region, the bracelet is strong, massive. The only bit short and in general everything is cool!
R***s –
Bracelet good!
R***s –
The bracelet is good. But i would like that-the sizes were more accurate