Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages shipped from our UK warehouse dispatched via Royal Mail, from US warehouse, they are shipped through USPS and packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United Kingdom |
Up to 15 Business days |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven't received tracking info within five days, don't hesitate to get in touch with us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than five business days ago and there is still no information on your tracking number, please get in touch with us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, don't hesitate to get in touch with us, and we will do our best to help you out.
Refunds & returns policy
Order cancellation
You can cancel all orders until they are shipped. If your order has been paid and you need to change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, you can no longer cancel it.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of rbjewellery.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A***q –
Thanks
Customer –
Very good bracelet. Bought as a gift and it was well appreciated.
A***a –
It’s very pretty, but they recorded everything in front of me when i said ahead and back, but it’s still very pretty.
P***s –
Very Beautiful
S***o –
Perfect as described. And it comes with a silver gift chain.
A***o –
It’s very good. For the tax to be put a message on them, they give you to choose the typography you prefer for the letters. For the price you have, i think it’s great. @ Aroia_inked_girl
Customer –
parfait !
N***e –
All right, better than it looks, sent very fast thanks
L***o –
Long to arrive but really beautiful!
D***r –
very beautiful and fits perfectly a very nice idea for a present! Also the shipping was very fast and the product looks exactly like the picture very well done.
Y***a –
Cool bracelet
D***k –
Very fast shipping, a little slightly visible lettering
M***l –
ok gracias tardo en recibirlo pero todo bien
B***b –
Everything is fine, the goods came, the track was not tracked
Customer –
Sorry, you can not adjust the size. On the female hand the bracelet is too big.
V***a –
This very nice pity q is so big and don’t bring to regular according to the doll
S***t –
its nice
G***g –
Excellent very good
A***v –
its perfect , thank you
L***r –
My son loves it
A***a –
Came quickly. Corresponds to the description. On a man’s hand a little too small. It’s hard to fasten without help. Seller recommend
K***N –
Not exactly the way I expected it to be
A***a –
Did not come, money returned
S***v –
Thank you very much as i asked
I***a –
As picture
M***m –
Goods nice. A little small. General approx.
Customer –
The bracelet is cool, done as requested. The clasp is only not very comfortable, and the male hand goes upside down.
A***k –
So everything is fine, but after half an hour one lace ((
M***m –
Bien
M***I –
thank you so much, also for good communication.
L***r –
parfait
R***e –
Perfect!!! <3
C***p –
Very happy, they did a great job and shipped it quickly
K***m –
Thank
V***r –
The goods did not come, the money was returned
D***d –
good
I***v –
Fastening has not met this, the quality is average, i will think about whether to order more.
J***z –
I arrive very fast and in excellent condition
A***l –
Thank you. Very beautiful.
R***a –
Very nice
N***K –
Good product and fast delivery
D***m –
Fast delivery, good communication, item very nice and as described!
T***t –
perfect n will be oder again for soon!!
Customer –
Great bracelet. Fast delivery. I’ll Still order for more
M***e –
Very good! Recomendet
Y***z –
It’s very nice, it’s perfect elaborate. I recommend it 100% and it was sent very fast, sooner than expected.
D***d –
ok
Customer –
Super beautiful
A***i –
excellent
Customer –
Perfecto
P***Y –
SUPER SHOP PERFECT I RECOMMEND EVERYONE
O***v –
Very top
D***d –
good quality just a little big
B***r –
Super quality. The engravement was right as I expected
M***s –
Little wide
H***r –
Thanks
W***a –
I long to arrive
N***o –
good
P***e –
very accurate I’m ordering another one for friends
P***v –
Very long delivery 1.5 months to samara bracelets satisfied
M***m –
Thank you
V***r –
Fast shipping. Engraving is very accurate. Favorite in the seventh sky .. Thank you very much
V***a –
Ordered 30.12 came 04.02 in the krasnodar territory. Engraving is good, the clasp is not convenient in my opinion. And then you look open
P***a –
With recording well made. Recommend this consignor
M***d –
I recommend nickel transaction everything is perfect
R***r –
Very beautiful looks like the picture. Recommend
N***v –
The quality is excellent, the engraving is clear. The truth on my healthy hand barely crawled)) the goods are satisfied
Z***g –
Arrived early and was exactly as advertised, custom note was engraved accurately as well I am pleased.
Y***v –
Very fast and high quality, satisfied
D***d –
Beautiful Bracelet. Very beautiful engraved.
M***O –
Everything is ok
T***e –
I was disappointed in the product because it was blank and i wanted the word Wolfe on it
J***w –
One had no engravement,,,,,, but others great !!!!
P***a –
All perfect, i liked it very much. Fully recommended.
Customer –
Very pretty
Customer –
I did not like writing on the bracelet
A***A –
The metallic is brighter than it looks, it came fast
A***n –
Beautiful…very happy will order again
E***a –
Cute
V***r –
Everything is fine, but the order was very long
A***n –
Stunning cool bracelet. My sons were happy with it. Good engraved!
S***D –
Product as described
G***s –
Okay.
P***a –
It came as I expected it. Thanks
R***a –
Pekný naramok, vygravirovany správne. Za tu cenu je to dobrá kvalita. Som spokojná
J***n –
Good price/quality: no extra costs to engrave. I choose delivery with AliExpress standard shipping. Ready at day 2, on the plane at day 6, delivered at day 11. To engrave just add the text to the order. No extra costs when you order a bracelet “with DIY logo”. In this case: ICE phone numbers and names. Engraving is simple and maybe not the best quality, but much better than I expected for the price. Shackle on this picture only works if the size of the bracelet is right. (I knew that and shortened the bracelet myself and added a new lock. No more ugly simple plastic ICE “In case of emergency” bracelets on my holiday pictures.) Thank you!
A***v –
Quality is decent, i recommend.
R***f –
it looks very nice, engraving is beautiful. can t wait to give it to my bf
Customer –
OKKK
J***a –
Beautiful, very fast and all perfect, i recommend 100%
A***a –
Very good product
S***t –
was ok
S***s –
Original Bracelet, good size and nickel engraving! I recommend it
Customer –
okk
R***z –
It took a while but very happy!
B***k –
beautyful
D***a –
j’aime pas la gravure
Customer –
nice
O***o –
My husband loves this bracelet
B***a –
Overall, I’m happy. the bracelet is not real leather. engraving according to my wishes. thank you
E***i –
I really liked it, the quality is fine I am very satisfied!
L***l –
the bracelet hook is not so secure. I’ve ask for engraving both in front and back and it came exactly as I wanted, I just had to put on the comments. thanks
G***e –
Neidomi
A***V –
Quality is good, it came to st. petersburg quickly.
T***a –
parfait
Customer –
Excellent bracelet…also they engrave exactly like I asked and I am very satisfied!!!
K***d –
well received in good condition
M***s –
Beautiful
J***c –
ok
U***u –
Fancy Part. Many Thanks
Customer –
The bracelet is very beautiful. Bracket looks very don’t comfortable.
T***e –
I don’t know why it is blank
S***t –
The bracelet is wide and not to adjust
T***s –
Good material. And the name is as you write. Very good.
M***r –
Sir, I’m really disappointed and sad. I use the file once and it looks like the picture. That’s not good quality. I am really very dissatisfied
D***h –
nice
B***y –
Satisfait !!
C***s –
Excellent finish
Customer –
pretty
D***i –
I am satisfied thank you
S***n –
nice letters thanks
L***y –
Very beautiful! Fast Delivery
C***a –
Product i delay almost 3 months to arrive, as is the description i am happy
A***m –
The goods are satisfied!!! Everything matches
H***a –
well pleased with my items recommend
T***o –
it nice product love the beauty but the hook keep loosing which might make it get lost without notice the company should work on the hook
Customer –
Seller send out two pieces and a gift. Very satisfied.
I***R –
I love it, it’s the same as advertised and the color is very nice. It arrived today so I haven’t given it to my boyfriend yet, but I’m sure that he is going to like it . Here are some photos of it on my wrist.
J***o –
It was all I expected.
I***r –
quick enough delivery. poor font design though
M***x –
Good material
N***v –
Great bracelet looks great. Exactly matches the pictures
A***n –
good
F***j –
Broken in 2 days
Customer –
It was delivered with a different fot, but its ok, its also nice.
B***g –
it was really nice
U***L –
All good
J***g –
Thank you qaing qain!!!
P***a –
Top notch and it came with a necklace.
Customer –
Excellent
A***y –
Name written wrong. But good product.
A***i –
Bracelet very beautiful, sin that he smell.
A***z –
Excellent
G***r –
Very nice bracelet. Very Satisfied. Cool looking
O***k –
Very good performance. The inscription and font are made as specified when ordering. The bracelet went more than 2 months.
C***o –
Clasp of the bracelet quite particular but very beautiful product happy with engraving
A***y –
Good product. I just regret that the engraving is not made in another color than Brown
L***d –
i like very good thank you
O***o –
Bracelet on an adult hand, strong, high-quality. But the clasp is no and uncomfortable. Completely unreliable
Customer –
Very nice and fast ship
G***i –
super, fast delivery in a month
R***v –
It went very long, but it came) all as ordered
D***A –
The bracelet is beautiful! It is for my boyfriend for 2nd anniversary. It came two weeks later than I needed, but important is that it came! I’m very happy, I recommend as a gift.
T***o –
It’s super cool though i guess it won’t get wet xk will get ugly, but for that price you can’t ask for more
Customer –
All super, only weak clasp
A***q –
same as in the picture and name customized on it
K***y –
Merci beaucoup j’adore
N***v –
The goods came, everything is ok, but without engraving.
H***r –
Nice product. it is. Just like it looks. Fast arrived.
T***h –
Everything came quickly and whole. Quality pleased) packed neatly and engraving clear
P***k –
Polecam