Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of rbjewellery.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
J***a –
The order didn’t arrive but the vendor returned the money
A***a –
The ring is pectacular. Size 7 correct. Thank you salesman. Right now i’m going to make more orders.
M***s –
It’s very nice. Let’s hope it doesn’t get ugly. It took almost a month to arrive in spain.
M***a –
Very nice. Arrived fast and good packed. it lookes even better than in the picture.
Y***r –
Perfect!!! Beautifully on the photos, thanks +++++
K***z –
Very nice. See as will wyglądały during use.
Customer –
Everything corresponds to the description. Some rings look better than in the photo. At 17,5 ros. size approached 7
U***r –
Love you guys! Perfect!!!
Z***a –
Super rings. Come quickly. Tracked. Very beautiful. The main thing is that they do not fit)))
A***a –
Excellent
I***o –
The ring is beautiful. It’s been in 1.5 months. Took the size 9 and the big on my finger, got 8 to take
C***o –
Very nice
M***e –
Nice color is good looks very nice on
M***y –
Very nice, just like the picture
O***a –
It’s OK. To St. Petersburg for 1,5 months.
M***n –
As described and quick postage. Than you
L***A –
The ring is just super. In size. I will order more. Thank you)))
J***z –
Very beautiful. I highly recommend it❤️❤️
D***o –
Very beautiful ring. Size 6 perfectly sat at 16,5
E***r –
Precious
Customer –
Cool ring, stylish, large. It’s been a month.
S***k –
The ring is beautiful. Finger does not cut. Polished perfectly!!! 8 size at 18 excellent village. Delivery 25 days. I’m happy!!!
R***l –
Verry nice but small do you thing 7 or 8 is better
R***G –
Amazing!!!
I***c –
Ogolnie Super but unfortunately for small
A***A –
The item arrived in 94 days. Delivery time is too long. but I liked it very much. therefore I definitely recommend it. thank you.
N***r –
Ring super thank you! Size matches %
O***k –
Very cute.
R***n –
quite big for a size 9
B***v –
Excellent costume jewelry, on rus size 17 ordered number 7 all came up. Seller recommend
Customer –
As in picture
R***r –
Thank you
D***u –
Perfect nickel, engraving at the top
J***h –
Beautiful!
D***a –
Muito bonita e cor ótima por ser aço. Chegou em 29 dias no Brasil.
M***l –
They’re very pretty. Received in 14 days. Thank you
L***S –
very cute!
P***m –
Exactly as the picture, and even nicer. Seller quickly sent goods but somewhere utknęła Shipment ordered 15.05 dotarła 1.07. Napewno yet cos zamówię. Thank you